Requesting Basic Grooming: What to Share Before Booking

Because Basic Grooming's exact inclusions aren't published, the information you share when requesting it matters. This guide covers what to share — species, coat condition, last appointment, concerns, and desired tasks — so the team can explain scope and suitability without publishing an unverified inclusion table.

Requesting Basic Grooming is straightforward, but because its exact inclusions aren't published, the information you share helps the team confirm what's included and whether it suits your pet. This guide covers exactly what to share before booking so the team can explain the scope clearly — without relying on an unverified inclusion table that might not match what Fluffy Crew actually offers.

Species and breed

Start with the basics: is your pet a dog or a cat? This matters because cat-specific inclusions are confirmed separately — the Full Grooming list describes the dog package, and not every item may be appropriate for your cat. If your pet is a cat, the team confirms cat-specific inclusions and product suitability.

Share your pet's breed or breed mix and approximate size. These basics help the team prepare the right products, tools, and time allocation. If your pet is a mixed breed, describe their coat type as best you can — curly, straight, double-coated, wire-haired, short, or long.

Coat condition

Describe your pet's current coat condition. Is it clean or dirty? Tangled or smooth? Is there matting, and if so, where and how severe? Is the length even or overgrown? Is the coat in good condition, or does it need comprehensive care?

Coat condition helps the team determine whether Basic Grooming is appropriate or whether your pet needs more. If the coat is matted or overgrown, a lighter package may not be enough — Full Grooming or specific coat care may be needed. Honest assessment helps the team recommend the right approach.

Last appointment

Share when your pet was last groomed and what was done. If it was recent and the coat is still in good shape, Basic Grooming for maintenance might be appropriate. If it's been a while and the coat needs comprehensive care, Full Grooming might be the better fit.

If your pet's last grooming experience was difficult — they were nervous, reactive, or didn't tolerate the visit well — mention it. The team plans a gentle approach and confirms whether they can accommodate your pet's needs. Past history helps the team adjust for your pet's comfort.

Concerns and sensitivities

Flag any concerns or sensitivities upfront. Does your pet have skin sensitivities? Allergies to specific products? Are they sensitive about paw handling, ear cleaning, or having their face touched? Are they nervous, senior, or reactive? The team needs to know to plan a safe, comfortable approach.

If your pet is on a veterinary treatment plan — medicated shampoo, parasite prevention, or other care — bring that information. The team confirms whether they can accommodate veterinary instructions. Don't stop prescribed care before the appointment; discuss it with the team and your vet.

Desired tasks

Describe what you'd like done during the visit. Do you want a bath? A nail trim? Ear cleaning? A sanitary trim? Do you need a specific task addressed — like de-shedding or de-matting? Being specific about what you want helps the team confirm whether Basic Grooming covers it or whether you need Full Grooming or an add-on.

• Bath and brushing?
• Nail trim?
• Ear cleaning?
• Paw and sanitary trim?
• De-shedding or de-matting?
• A haircut or specific styling?
• Finishing touches like bandana and cologne?

If you're not sure what your pet needs, describe the outcome you want — 'my pet needs a refresh but I don't think they need a full haircut' — and the team translates that into the right package. Describing outcomes is often more helpful than requesting a package whose inclusions you're unsure about.

How a specific request helps

A specific request helps the team in several ways. It helps them confirm whether Basic Grooming covers what you need or whether you need Full Grooming. It helps them prepare the right products, tools, and time allocation. And it helps them confirm a pet-specific quote that reflects what your pet actually needs.

Vague requests — like 'I want Basic Grooming' without details — can lead to confusion about scope. A specific request — 'my short-haired dog needs a bath, nail trim, and ear cleaning; the coat's in good shape' — gives the team what they need to confirm the right visit and quote.

What happens after you share

After you share your pet's details, the team confirms what Basic Grooming includes for your pet, whether it's the right fit, and a pet-specific quote. They may recommend Full Grooming if your pet needs more than Basic covers. This conversation happens before the appointment so there are no surprises on the day.

Submitting an inquiry doesn't guarantee a confirmed booking. The team confirms the details with you before scheduling. Reach out by phone at (754) 264-0807, via WhatsApp, or through the booking link. The more specific your request, the more accurately the team can confirm the right scope and quote.

Questions to ask when you request

• What exactly does Basic Grooming include for my pet?
• Does it cover the specific tasks I've described?
• Should I consider Full Grooming instead, given my pet's coat condition?
• Can I add specific components if needed?
• Is Live PETCAM available if I'd like to watch?
• How does the cost compare to Full Grooming for my pet?

These questions help you understand exactly what you're booking. The team welcomes them — clarity about scope, suitability, and cost makes for a better experience for you and your pet.